Terms of Service
Last updated: September 2026
Important: These Terms cover all Answrii services including AI FAQ pages, Expert Q&A paid questions, escrow payments, expert earnings, and the Marketplace. Please read sections 5, 6, and 7 carefully if you are using Expert Q&A, and section 11 if you are relying on the reference information shown on a FAQ page.
These Terms of Service govern your use of Answrii (answrii.com). By using our service, you agree to these Terms in full. If you do not agree, please do not use the service.
1. Service description
Answrii is an AI-powered FAQ helpdesk platform. We provide tools to create, publish, and manage FAQ pages, an Expert Q&A system that connects visitors with verified local experts for paid answers, and a Marketplace for FAQ page discovery and cross-promotion. The service is available in free and paid tiers.
2. Acceptable use
You agree to use Answrii only for lawful purposes. You may not: use the service to generate misleading or deceptive content, attempt to bypass usage limits through automated means or multiple accounts, use the service to generate content that infringes on others intellectual property, reverse engineer our AI systems, resell access without written permission, submit false or fraudulent payment disputes, impersonate another person or expert, or use the service in any way that could harm our infrastructure or other users.
3. Accounts
Creating an account gives you access to usage tracking, a dashboard, and the ability to upgrade to a paid plan. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.
4. Free and paid plans
Answrii offers free and paid subscription plans. Paid plans are billed monthly or annually via Razorpay (India - INR) or Stripe (international - USD). Plan features and pricing are listed at answrii.com/pricing. Prices may be updated with 30 days notice to existing subscribers. Your subscription renews automatically unless cancelled before the renewal date.
5. Expert Q&A - visitor terms
Visitors may submit paid questions on any FAQ page that has Expert Q&A enabled. By submitting a paid question you agree that: payment is collected upfront and held in escrow by Answrii, an expert will attempt to answer your question within 48 hours of submission, if no expert responds within 48 hours you will receive a full automatic refund to your original payment method, you must confirm satisfaction on the answer page to release payment to the expert, if you are not satisfied you may raise a dispute via the answer page and Answrii will review within 24 hours, payment is held during dispute review and resolved at Answrii's sole discretion, and the expert answer is provided in good faith as professional opinion and does not constitute legal, medical, financial or other regulated professional advice.
6. Expert Q&A - expert terms
By registering as an expert and accepting paid questions you agree that: you will respond to assigned questions within 48 hours, your answers represent your genuine knowledge and expertise, you will not provide deliberately inaccurate, harmful, or misleading answers, you earn 70% of the question payment upon visitor satisfaction confirmation, earnings are paid out manually within 5 business days of a payout request, minimum payout threshold is USD 10.00 or equivalent, Answrii retains 15% as a platform fee and 15% is allocated to the FAQ page owner, Answrii may withhold payment pending dispute resolution, and Answrii reserves the right to remove any expert from the platform for violation of these terms.
7. Revenue split and escrow
All paid question payments are held in escrow by Answrii until the visitor confirms satisfaction. The payment is split as follows: 70% to the answering expert, 15% to the FAQ page owner, and 15% to Answrii as a platform fee. This split is applied after payment processor fees. In the event of a refund or dispute resolved in the visitor's favour, no earnings are distributed. Answrii operates as an escrow intermediary and is not liable for the quality or accuracy of expert answers.
8. Refund policy
Paid question refunds: automatic full refund if no expert responds within 48 hours. Dispute refunds: issued at Answrii's discretion following dispute review within 24 hours. Subscription refunds: you may cancel at any time and retain access until the end of your billing period. We do not provide prorated refunds for partial months unless required by applicable law. Technical issues: contact support@answrii.com and we will work to resolve or issue a refund at our discretion.
9. Content ownership
Your input: you retain full ownership of any content you provide including FAQ questions, answers, and business information. Generated output: FAQ content generated by our AI is yours to use without restriction. Expert answers: the expert retains moral rights but grants Answrii and the visitor a non-exclusive licence to store and display the answer. Share consent: if a visitor consents to public sharing of a Q&A, the answer may be displayed publicly on the FAQ page. Our content: the Answrii website, branding, and underlying technology remain our intellectual property.
10. AI-generated content disclaimer
Content generated by Answrii AI is produced by artificial intelligence and should be reviewed before publication. AI-generated content may contain errors. You are responsible for reviewing and verifying all generated content before use. We are not liable for consequences arising from unreviewed AI-generated content. Expert Q&A answers are provided by human experts, not AI, but Answrii does not verify the professional qualifications of experts beyond the information submitted during registration.
11. Reference information on FAQ pages
Some FAQ pages display general reference information about the location of the page, which may include emergency telephone numbers, mobile network and SIM information, common local phrases, general safety practice, and links to travel advice published by national governments. This information is compiled from public and official sources on the dates shown on the page, is provided for general guidance only, and is not monitored continuously. It may become out of date, incomplete or inaccurate. Answrii does not issue travel advice of its own and does not endorse or take responsibility for the content of any third-party website linked from a FAQ page. Before relying on any of this information, and in particular before relying on an emergency telephone number, you must verify it against an official government or local authority source for the country concerned. General safety guidance shown on a page is not a statement about the safety of any specific place, area or business. To the maximum extent permitted by law, Answrii accepts no liability for any loss, injury or damage arising from reliance on this information.
12. Marketplace terms
Use of the Answrii Marketplace - including business registration, verified business placement, and FAQ cross-promotion - is governed by our Marketplace Terms and Conditions available at answrii.com/marketplace-terms, which are incorporated into these Terms by reference.
13. Service availability
We strive to maintain high availability but do not guarantee uninterrupted service. We may occasionally perform maintenance or updates that temporarily affect availability. We are not liable for any loss arising from service unavailability.
14. Limitation of liability
To the maximum extent permitted by law, Answrii shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, including but not limited to: the quality or accuracy of expert answers, the accuracy or currency of reference information displayed on FAQ pages, disputes between visitors and experts, payment processor failures, or loss of earnings. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.
15. Dispute resolution
For disputes between visitors and experts, Answrii acts as a neutral intermediary. Our decision on disputed payments is final. For disputes between you and Answrii, both parties agree to attempt resolution by written notice before initiating formal legal proceedings. If not resolved within 30 days, either party may proceed to formal proceedings in the courts of Delhi, India.
16. Changes to these terms
We may update these Terms from time to time. We will notify registered users of material changes via email with at least 14 days notice. Continued use after changes constitutes acceptance of the updated terms.
17. Governing law
These Terms are governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India. If you are located outside India, you expressly agree that any dispute arising from your use of Answrii will be governed by Indian law and resolved in the courts of Delhi.
18. Grievance redressal
In accordance with the Information Technology Act 2000 and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, our Grievance Officer is reachable at legal@answrii.com, Answrii, New Delhi, India. Grievances will be acknowledged within 24 hours and resolved within 15 days.
19. Contact
Questions about these Terms? Contact us at legal@answrii.com or support@answrii.com. For payment disputes contact support@answrii.com with your question ID.